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Postage & Returns

Postage
We have a flat rate postage charge of $7.50 Australia wide. Orders of $150 or more will receive free postage with our compliments.
Orders will be dispatched from our store within 24 hours of processing your order. For urgent requests please make a comment at the checkout or call us about your order - we will always do what we can to help.
We use the services of Fastway Couriers and Australia Post for all deliveries.
Most areas in Australia will receive their delivery within 2-4 working days. Please contact us should you still be waiting after this time.
All items are fully tracked so if there is nobody to receive your parcel and the driver feels it is not safe to leave it you will receive a calling card to pick up your parcel from your nearest post office. If you would prefer for the driver to leave your parcel in your absence please write these specific instructions in the comments section of check out but please be aware this will be at your own risk.
 
Returns & Exchanges
We understand that from time to time a customer may purchase an item that is not the right size, the wrong colour or simply not what they expected. If for one of these reasons you are dissatisfied with your purchase please follow our returns procedure below:
 
Before returning an item please call or email first. If you let us know what you'd like to do we can then be prepared to receive your return (and put aside whatever you would like to exchange for etc).
 
Return your product within 7 days from the date of purchase.
 
Include a copy of your receipt with the return.
 
The merchandise must be unopened, unused, unwashed, with all tags attached and in its original packaging.
 
Exchanges should include a self addressed prepaid envelope or satchel with the return of the item for the replacement stock to be sent back in. Alternatively freight will be charged to send out the exchange.
 
Refunds, once approved, will only be given for the value of the item, not including the initial cost of shipping the item to the customer or any return postage costs. It must be refunded in the same way it was originally paid for. Alternatively the refund can be in the form of a gift voucher.
 
Please Note: All sale items and custom made orders such as custom made Wall Stickers are strictly non-returnable, non-exchangable and non-refundable.